Frequently Asked Questions
Everything you need to know about shopping with Naturo Pet Food.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the continental United States. We also offer expedited shipping options at checkout for those who need their pet supplies sooner.
What is your return policy for food products?
We offer a 30-day satisfaction guarantee. If your pet does not enjoy our food, you can return the unused portion in its original packaging for a full refund or exchange.
Are your ingredients sourced sustainably?
Yes, at Naturo Pet Food, we prioritize ethical sourcing. Our proteins are farm-raised, and our vegetables are non-GMO and sourced from trusted local farmers whenever possible.
Do you offer a subscription service for recurring deliveries?
We do! You can sign up for our 'Auto-Ship' program to receive your pet's favorite meals on a schedule that works for you, while saving 10% on every recurring order.
How can I track my package?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your delivery's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.